Terms & Conditions

Before payment made, please double check and make sure all details are correct:

  1. Room rates will be charged upon confirmation.
  2. Payments made are refundable with Terms and Conditions.
  3. No changes on Check-in dates.
  4. No changes on selected rooms.
  5. Check in time: 1500 hours (3:00pm) • Check out time: 1200 hours (12:00pm) 
  6. Early check-In or Late-Check out is subject to availability  
  7. Late check-out fee shall be charged at hourly basis RM30.00 every extension hour(s). 
  8. Full day surcharged will be applicable for guest(s) who are arriving 0001 hours (12:01a.m) to 0600 hours. (6:00a.m)  
  9. All guests must produce a valid passport or ID upon Check-in 
  10. For any early departure, a fee of full stay rate will be charged.
  11. Rates quoted in Ringgit Malaysia (MYR)
  12. All special requests subject to availability and additional charges may apply. 
  13. The admission of additional guests is entirely at your own risk and Sahom Valley shall not be liable for any damage, injury and/or claims arising thereof.

Please do not hesitate to contact us at our email.

CHILD POLICY

  • One (1) child below 12 years old stay on complimentary basis provided sharing existing beddings with adults.

DEPOSIT POLICY  

  • Payment by online banking.
  • Sahom Valley reserved the right to fully charge the amount prior to arrival.

CANCELLATION, CHANGE OF DATE, & REFUND POLICY

  • Free cancellation 30 days prior on arrival day with 10% admin fees. 
  • A penalty equal to 50% of your total booking rates will be charged for all requests made within 7 to 14 days prior to check-in date.
  • No refund for cancellation for less than 7 days prior on arrival day.
  • All cancellation requests must be made via EMAIL.
  • The refund process will be initiated within 7 business days for all successful return/refund requests. The refund process and time frame will vary depending on the payment method used: