Before payment made, please double check and make sure all details are correct:
- Room rates will be charged upon confirmation.
- Payments made are refundable with Terms and Conditions.
- No changes on Check-in dates.
- No changes on selected rooms.
- Check in time: 1500 hours (3:00pm) • Check out time: 1200 hours (12:00pm)
- Early check-In or Late-Check out is subject to availability
- Late check-out fee shall be charged at hourly basis RM30.00 every extension hour(s).
- Full day surcharged will be applicable for guest(s) who are arriving 0001 hours (12:01a.m) to 0600 hours. (6:00a.m)
- All guests must produce a valid passport or ID upon Check-in
- For any early departure, a fee of full stay rate will be charged.
- Rates quoted in Ringgit Malaysia (MYR)
- All special requests subject to availability and additional charges may apply.
- The admission of additional guests is entirely at your own risk and Sahom Valley shall not be liable for any damage, injury and/or claims arising thereof.
Please do not hesitate to contact us at our email.
- One (1) child below 12 years old stay on complimentary basis provided sharing existing beddings with adults.
- Payment by online banking.
- Sahom Valley reserved the right to fully charge the amount prior to arrival.
CANCELLATION, CHANGE OF DATE, & REFUND POLICY
- Free cancellation 30 days prior on arrival day with 10% admin fees.
- A penalty equal to 50% of your total booking rates will be charged for all cancellation requests made within 7 to 14 days prior to check-in date, or all change of date requests made within 14 days prior to check-in date.
- No refund for cancellation for less than 7 days prior on arrival day.
- All cancellation requests must be made via EMAIL.
- The refund process will be initiated within 7 to 14 business days for all successful return/refund requests. The refund process and time frame will vary depending on the payment method used: